Patients Interests
Personal cost/benefit ratio
Reasonable
price/quality-ratio
Freedom of choice
Transparent information
Shared decisionmaking /
consent
Target groups
General or
consumer-related interests
Categorical or
disease-related interests
Thematic or
issue-related interests
Infrastructure for Consumer interests
– National Patient /
Consumer Federation
– Categorical and
thematic umbrella organisations
– Regional patient
/consumer platforms
– State-financing of
patient organisations
– Co-operation and
countervailing power
– Structures for
patient participation
Legal
Framework for patient empowerment
– Medical Contract Act
– Complaints Act
– Quality Act
– Participation Act
– Privacy Acts
– Complementary
Regulations
Quality
Improvement from patient perspective
– Patient-oriented
surveys. Research
– Patient-oriented
criteria. Matching
– Quality-systems
with patient involvement
- Systematic access to
patient information
- Demand-driven
incentives. Freedom of choice
- Benchmarking.
Quality reports